Shipping Policy
Last Updated: April 3, 2025
At Casamounts, we work with multiple global and local suppliers to ensure you receive high-quality products at the best prices. As a dropshipping business, our shipping times and policies vary depending on the supplier. Please review our shipping terms before placing an order.
1. Order Processing Time
- Orders are processed within 7 business days after payment confirmation.
- Processing time may vary based on product availability and supplier policies.
- You will receive a confirmation email with tracking details once your order is shipped.
2. Estimated Delivery Times
Since products are shipped directly from our suppliers, delivery times depend on their location. Approximate shipping times:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7-20 business days |
| United Kingdom & Europe | 10-25 business days |
| Australia & Canada | 10-25 business days |
| Asia & Middle East | 10-30 business days |
| Rest of the World | 15-40 business days |
⚠ Note: Delivery times may vary due to customs clearance, weather conditions, or unexpected delays from suppliers.
3. Shipping Fees
- Free shipping may be available for select products.
- Shipping costs depend on the supplier, product, and destination.
- Final shipping charges are displayed at checkout before payment.
4. Tracking Your Order
- Tracking numbers are provided once your order is shipped.
- Some suppliers may take 3-7 days to update tracking information.
- You can track your order using the provided link or by contacting us at info@casamounts.com.
5. Split Shipments
- If you order multiple items, they may be shipped separately from different suppliers.
- You may receive multiple tracking numbers for different packages.
6. Delayed or Lost Shipments
- If your order exceeds the estimated delivery time, please contact us for an update.
- Orders that remain undelivered 60 days after shipping are considered lost, and we will assist with a replacement or refund.
7. Customs, Duties & Taxes
- International shipments may be subject to customs duties and taxes.
- Customers are responsible for paying any applicable import fees.
- Casamounts is not responsible for customs delays or additional charges.
8. Address & Delivery Issues
- Please ensure your shipping address is correct and complete.
- We are not responsible for orders shipped to incorrect or incomplete addresses.
- If an order is returned due to an incorrect address, reshipping fees may apply.
9. Contact Us
If you have any shipping-related inquiries, reach out to us at info@casamounts.com. Our team is happy to assist you.